Shipping and Delivery
Online Orders
Postage rates
All Windsor Mail orders are delivered by Australia Post. Having been in business with Australia Post for over 30 years, we have secured great rates that we can pass on to you.
Postage will be added to your order automatically when you progress through the checkout.
Please note that currently online orders on this website can only be placed to Australian and New Zealand shipping addresses. Orders placed via PayPal to addresses outside of Australia and New Zealand and their territories will be rejected - the order will not be fulfilled and the customer will be refunded for the PayPal transaction.
Shipping insurance
Online orders are shipped as Australia Post's Registered Post e-Parcels, and already include shipping insurance in the event of loss or damage in transit. Thus there is no additional charge for shipping/postage insurance for online orders.
Shipping times
We understand that you would like to receive your order as quickly as possible and that you would like to know when it will arrive. The time taken to deliver your order will depend on, amongst other things, your shipping address and the stock availability of the items you have ordered.
Most items will ship from our Melbourne warehouse and should receive your order within 14 days of placing your order. Please note, New Zealand deliveries may take up to 28 days from placing your order.
Delivery information
Delivery is usually done straight to your door (or to the door/entry of your place of work). If there is no one available to sign for the delivery or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of either a post office to collect your parcel from or in the case of a courier delivery, a contact number to call to re-arrange the delivery.
For orders placed from the Online Checkout on this website, you will be emailed with tracking information for your parcel(s) once the parcel(s) have been despatched from our warehouse.
In the event of an unforeseen shipping delay
For orders placed from the Online Checkout on this website, if delays in order processing occur that will push your delivery date outside of the abovementioned timeframe, you will be notified by email with the expected despatch date and approximate delivery date.
If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund.
For posted catalogue order forms
Postage rates
For catalogue orders placed by sending a paper order form in the mail, please refer to the relevant order form for the applicable postage rates.
Shipping insurance
For catalogue orders, we offer optional shipping insurance for your parcels, which covers the free replacement of parcels/items that are damaged or lost in the mail. This insurance costs only $2.50 per order. This insurance covers the free replacement of items/parcels that are lost or damaged in the mail. If a parcel containing your order is lost in the mail, we will re-send your parcel at no extra cost to you. If item(s) from your order arrived damaged, you will be able to get a replacement, exchange or full refund for the item – please refer to our 5 Year Money Back Guarantee.
Shipping times
Orders to Australian addresses
For deliveries to Australian addresses, usually, it takes up to 14 days for your goods to be delivered from when we receive your order. However, please allow longer for delivery if placing an order in time for Christmas.
The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.
Orders to New Zealand addresses
For catalogue orders placed for delivery to a New Zealand address, usually, it takes up to 28 days for your goods to be delivered from when we receive your order. However, please allow up to 8 weeks for delivery, especially if placing an order in time for Christmas.
The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders.
Delivery information
Orders placed from a catalogue will be despatched as Australia Post e-parcel(s), with no signature required upon delivery. If nobody is at home and the parcel(s) do not fit in your letterbox, the parcel(s) will be left at your front door.
Generally speaking, all items in an order will be sent in one e-parcel, unless the items cannot all fit in one e-parcel or if one or more items is out of stock. No extra postage will be charged to you if more than one parcel has to be sent.
In the event of an unforeseen shipping delay
For orders placed from catalogues, if delays in order processing occur that will push your delivery date outside of the abovementioned time-frames, or in the unlikely event that (some of) your ordered item(s) are not in stock, you will be notified by mail with the expected despatch date and approximate delivery date. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund.